Privacy Policy

1 Information We Collect

We collect information you provide directly to us, such as when you create an account, submit cases, or contact us. This includes:

• Account Information: Name, email address, phone number, dental license information
• Professional Information: Clinic name, address, professional credentials
• Case Data: Patient information, dental case details, images, and files
• Communication Data: Messages, chat history, and support communications
• Payment Information: Billing address and payment method details (processed securely by Stripe)
• Device Information: Device type, operating system, app version, and push notification tokens

2 How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our dental case tracking services
• Process and fulfill your dental case orders and requests
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Process payments and send you related information, including confirmations and invoices
• Send push notifications about case updates and important information
• Monitor and analyze trends, usage, and activities in connection with our services

3 HIPAA Compliance

As a dental service provider, we handle Protected Health Information (PHI) and comply with HIPAA regulations:

• All PHI is encrypted in transit and at rest
• Access to PHI is limited to authorized personnel only
• We maintain detailed audit logs of PHI access
• Business Associate Agreements are in place with all third-party vendors
• Regular security assessments and staff training are conducted

4 Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our platform (e.g., Stripe for payments, cloud hosting providers)
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

5 Data Security

We implement appropriate technical and organizational security measures to protect your information:

• SSL/TLS encryption for all data transmission
• AES-256 encryption for data at rest
• Multi-factor authentication for admin access
• Regular security audits and penetration testing
• Secure cloud infrastructure with AWS/Google Cloud
• Employee background checks and security training

6 Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Case data and patient information are retained according to dental industry standards and legal requirements, typically for a minimum of 7 years after the last activity.

7 Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications

8 Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

9 Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10 Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: